Privacy Policy for Cyklze

Last Updated: March 28, 2025

Version 1.0

At Cyklze, We are committed to safeguarding Your privacy and protecting the personal information You provide when using Our application/website. This Privacy Policy outlines how We collect, use, share, and protect your data in compliance with applicable laws. By using Our Platform and services, You consent to the practices described in this policy.

Definitions:

Throughout this Privacy Policy, the terms "We", "Us", "Our", or "the Platform" refer to Cyklze.

"You," "Your," "User" refers to the individual (or entity) using the app and its services.

1. Collection of Information

When You use our application, we collect the following information to facilitate Your scrap pickup order and ensure smooth communication between You and Our team. Below is an overview of the information We collect and how it is used:

Personal Information

Mobile Number: Upon installing the app, you will be prompted to enter Your mobile number for verification purposes. This helps Us ensure the security of Your account, Authentication, stay connected with You for service-related updates and assist You with any queries You may have.

Location Information,

Address: You are required to provide a pickup address, which You can enter manually . We collect Your location to help Our team provide accurate and timely pickup services.

When scheduling a pickup, You may provide additional details such as:

Date and Time: To schedule the pickup at a convenient time for You.
Type of Recyclables: The category of recyclable materials you choose to sell (e.g., plastic, paper, metal).
Weight of Scrap: The estimated weight of the recyclables (in kilograms) to give Us an insight.

2. How We Use the Information We Collect

We use the information We collect for several purposes, including:

To Provide Services: The data You provide is used to schedule and manage scrap pickups and verify Your identity.
For Communication: To facilitate communication between You and Our service team.
We use the data We collect to improve Our offerings, and ensure that pickups are performed efficiently and in a timely manner.
For Legal and Compliance Purposes: We may retain records for future reference, such as resolving disputes, ensuring service accuracy, and complying with local regulations.
To provide you with payment receipts and maintain transaction records to comply with legal and regulatory requirements.

3. Sharing of Information

We share Your information with Our in-house team or Our pickup partners who assist Us in performing the pickup services. This ensures that the service is carried out efficiently. The information shared may include: Pickup details, including the address and type of recyclables. We do not share Your personal information with other third parties, except where required by law or to facilitate the performance of the service as outlined in this policy.

4. Security of Your Personal Information

We use reasonable security measures and secure servers, to protect Your data in compliance with applicable laws. However, no method of transmission or storage is 100% secure, and while we make every effort to protect Your data, absolute security cannot be guaranteed.

You are also responsible for maintaining the confidentiality of Your personal information and taking adequate precautions on Your end to protect Your account from unauthorized access (Do not share OTP).

5. Retention of Your Personal Information

We will retain Your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. This may include retaining records for service history, dispute resolution, legal compliance, or other legitimate business purposes. Once the information is no longer needed for these purposes, we will either delete or anonymize it to ensure that it is no longer personally identifiable.

6. Disclosure of Your Personal Data

Law Enforcement

Under certain circumstances, Cyklze may be required to disclose your personal data if required by law or in response to valid requests from public authorities (e.g., a court or government agency).

7. Your Consent, Rights, and Modify

Your Consent

By using Our platform and services, You consent to the collection, processing, and storage of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time by deleting your account from within the app. Please note that withdrawing consent may limit Your ability to use certain features of the service, such as scheduling a pickup.

Right to Erasure and Withdrawal of Consent

You have the right to request the deletion of your personal information. If you wish to withdraw your consent or delete your account, please go to Home Page > Profile Icon > Edit Profile in the mobile application. Your request will be processed within 24 hours. Once your account is deleted, all associated data will be removed from our system, and you will no longer be able to access or use our services. Please note that while your account will be deleted, Pickup history data may be retained for a limited period due to legal or security reasons. This ensures that we can prevent any misuse or fraudulent activity, such as erasing records to exploit our services.

Modification of Personal Information

You can update or correct Your personal information at any time through the mobile application.

8. Contact Information

If You have any questions or concerns about this Privacy Policy or Your personal information, please contact Us(email) at support@cyklze.com. We will make reasonable efforts to respond to Your inquiries in a timely manner.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and We will notify You of significant changes through a prominent notice on Our platform. Please review the Privacy Policy periodically for any updates.

Version 1.0 - Effective Date: March 28, 2025